FAQs

We carry the largest amount of collection pieces on xirena.com. If you are interested in an item you do not see on the website, please contact us at info@xirena.com.

If you have specific measurement questions about an item that are not already listed on our site, please feel free to email us at info@xirena.com.

To receive an email notification when an item is back in stock, join the waitlist by clicking on the sold out size or color you’re interested in. A pop-up form will appear. Please follow the prompts given and you will be notified for future restocks.

Yes, we send out email notifications to announce the release of all our new collections. Please sign up for our newsletters by scrolling to the bottom of the page.

If you need to modify or cancel your order, reach out to customer service as soon as possible via info@xirena.com or live chat, Monday - Friday, 9am to 5pm PDT. We cannot guarantee all requests can be made.

We accept American Express, Apple Pay, Diners Club, Discover, Elo, JCB, Mastercard, PayPal, Shop Pay, Visa.

The most common reason for a payment being declined is incorrect information being entered in at checkout. Please check your payment details and if you continue to have issues reach out to your bank or payment provider.

At this time you cannot split payments between different credit/debit cards. You can however use a gift card and credit/debit card on the same order.

Payment methods cannot be changed after an order has been placed.

Your payment method will be charged as soon as your order is placed on our website. 

All domestic orders placed on xirena.com are shipped via FedEx. We also offer FedEx 2nd Day and FedEx Overnight at an additional cost. All international orders are shipped via DHL Express.

At this time we do not ship to PO boxes or parcel lockers.

If you need to change shipping address information before an order is dispatched, please reach out to customer service as soon as possible. We cannot guarantee the requested change can be made. Once an order is dispatched the shipping address cannot be changed.

Yes, all duties and taxes are included in your order total at checkout. You shouldn't worry about any additional charges.

All orders usually ship within 1-3 business days.

At this time we do not offer in-person pick up of any kind.

If your order has been marked as delivered but you did not receive it, please wait 2 business days to ensure there are no delays. If you do not receive it within this time please reach out to client services at info@xirena.com for further assistance.

We ship to all international territories that DHL delivers to.

You can track your order by visiting the tracking link given in your shipping confirmation email. If you cannot find this information at any point please reach out to us at info@xirena.com with your order number for assistance.

Orders over $1,000 are subject to adult signature upon delivery. If you would like this removed please reach out to client services immediately after placing your order.

To process a return or exchange please visit our online returns portal here.

All returns upon delivery are usually processed within 1-7 business days.

Yes, all swimwear can be returned as long as the liners are still attached and the item is unworn.

Refunds for returns will be sent to the original form of payment used to place the order.

All full priced items purchased on xirena.com can be returned using our online returns portal within 14 days of delivery. Please be advised all returned items must be sent back in their original condition with the tags still attached. All items must also be unworn and unwashed.

Once a return is processed refunds typically take 5-7 business days to be fully processed by your bank or payment provider.

At this time we only offer size exchanges. If you’d like to try a different item or color please proceed with processing a return and placing a new order.

Domestic returns that are shipped back using a Xirena prepaid return label are subject to a $10 return shipping fee.

International Returns are subject to a return fee calculated during the return process.

Original shipping fees are non-refundable

You may use your own shipping service at your own risk. Xirena is not liable for goods returned using any method other than our pre-paid label.

Items purchased from other retailers No, items purchased from other retailers cannot be returned with xirena.com. Please contact the original retailer for further assistance.

You can contact us Monday through Friday, from 9am - 5pm PT. We offer both email and live chat support.

At this time we do not offer phone support but are looking into it for the future. In the meantime live chat is a wonderful alternative.