Start a Return

• All Full Priced items can be returned within 14 days of delivery.
• All US returns should be processed via our online returns portal and sent back using the prepaid USPS shipping label issued.
• A $10 Shipping fee will be deducted from all returns. No fees will be deducted on exchanges.
• Please ship your package within one week of starting your return.
• Upon shipment please be sure to receive proof of shipment from the carrier. Please note, in the event the return package is lost we are unable to assist unless proof of shipment is provided.
• Please allow two weeks for us to receive your return package. All refunds to credit cards will appear within one to two billing cycles. 
• Upon delivery of returned merchandise, xirena.com reserves the right to deny a refund if the merchandise does not meet the return requirements. 

• All international returns should be processed via our online returns portal. Order can be sent back using our prepaid label or self postage. 
• All Full Priced items can be returned within 14 days of delivery.
• The return fee will be calculated during the return process depending on your location
  
• Please ship back your package within one week of starting your return. 
  
• Upon shipment please be sure to receive proof of shipment from the carrier. Please note, in the event the return package is lost we are unable to assist unless proof of shipment is provided.
  
• Please allow two weeks for us to receive your return package. All refunds to credit cards should appear within one to two billing cycles. 
  
• Upon delivery of returned merchandise, xirena.com reserves the right to deny a refund if the merchandise does not meet the return requirements.

Free shipping for all domestic orders over $100 USD via FedEx.

• Xirena.com uses FedEx for all domestic deliveries within the United States.
• Orders placed on xirena.com will ship within 1-3 business days. Business days are Monday–Friday, 9am–5pm PT, and exclude major national holidays and weekends.
• Your shipping cost is calculated at checkout based on the service selected, shipping address, and final weight of order.
• All packages with an order value of $1,000 USD or greater require signature for delivery. If you would like your package delivered without a signature, please contact us ASAP via sales@xirena.com.
• Cut-off time for same-day shipping is 1pm PT.

Free shipping for all international orders equivalent to $500 USD.

• All international orders are shipped via DHL*, and the shipping rate will be determined at checkout, based on shipping destination, items purchased, and the weight of each item.
  *Orders shipping to Puerto Rico and Russia will be sent via UPS
• The calculated shipping rate at checkout also includes all applicable duties, taxes and fees.
• The price you pay at checkout is the final price.